GET ON THE ROAD TO RECOVERY WITH THE DAV
We understand that getting to and from medical appointments can be a challenge, and we are here to make it easier for you.
Our transportation service is available to veterans who need to attend medical appointments at facilities in the VA Healthcare System, whether it's a routine check-up or a specialist consultation. We know that many veterans have unique medical needs, and we have trained volunteer drivers who are familiar with how to provide assistance to ensure veterans get to their appointments safely and comfortably.
Our Volunteer Transportation Program team, prides itself on providing reliable, safe, and affordable (free) transportation to veterans. We are committed to ensuring that veterans arrive at your destination on-time and in comfort. Our vehicles are equipped with the latest technology to ensure that we can provide the highest level of service to our passengers.
Our volunteer drivers are trained to provide exceptional customer service and to be respectful and courteous to all passengers. They understand the challenges that many veterans face when it comes to transportation, and they will do everything they can to make each trip as smooth and stress-free as possible.
We offer curb-to-curb service. Let us take care of the transportation service, so you can focus on what's important - your health.
We know that medical appointments can be stressful, but getting there doesn't have to be. Our scheduling is flexible, and we can accommodate most request providing a 7-day advance notice.
We are proud to serve the veteran community and look forward to serving you.
Complete the form below to schedule a ride.
Our transportation service is available to veterans who need to attend medical appointments at facilities in the VA Healthcare System, whether it's a routine check-up or a specialist consultation. We know that many veterans have unique medical needs, and we have trained volunteer drivers who are familiar with how to provide assistance to ensure veterans get to their appointments safely and comfortably.
Our Volunteer Transportation Program team, prides itself on providing reliable, safe, and affordable (free) transportation to veterans. We are committed to ensuring that veterans arrive at your destination on-time and in comfort. Our vehicles are equipped with the latest technology to ensure that we can provide the highest level of service to our passengers.
Our volunteer drivers are trained to provide exceptional customer service and to be respectful and courteous to all passengers. They understand the challenges that many veterans face when it comes to transportation, and they will do everything they can to make each trip as smooth and stress-free as possible.
We offer curb-to-curb service. Let us take care of the transportation service, so you can focus on what's important - your health.
We know that medical appointments can be stressful, but getting there doesn't have to be. Our scheduling is flexible, and we can accommodate most request providing a 7-day advance notice.
We are proud to serve the veteran community and look forward to serving you.
Complete the form below to schedule a ride.
VOLUNTEER TRANSPORTATION NETWORK PROGRAM
DAV, in collaboration with the VA, provide free non-medical transportation service to veterans who require transportation to and from non-emergency VA scheduled medical appointments. The Volunteer Transportation Network (VTN) program was designed for ambulatory veterans how have limited mobility or lack of access to transportation, which hinders their ability to attend scheduled VA medical appointments. This service is available to ambulatory veterans of all ages, income levels, and background. The eligibility requirements, reservation procedures, cancellation procedures, and safety guidelines are in place to ensure a smooth and safe transportation experience. By submitting a completed Volunteer Transportation Network form, all passengers acknowledges that they agree to the terms and conditions of the program (see below for details).
Contact Us
Here are the steps to get in touch with the local VTN Program:
DAV, in collaboration with the VA, provide free non-medical transportation service to veterans who require transportation to and from non-emergency VA scheduled medical appointments. The Volunteer Transportation Network (VTN) program was designed for ambulatory veterans how have limited mobility or lack of access to transportation, which hinders their ability to attend scheduled VA medical appointments. This service is available to ambulatory veterans of all ages, income levels, and background. The eligibility requirements, reservation procedures, cancellation procedures, and safety guidelines are in place to ensure a smooth and safe transportation experience. By submitting a completed Volunteer Transportation Network form, all passengers acknowledges that they agree to the terms and conditions of the program (see below for details).
Contact Us
Here are the steps to get in touch with the local VTN Program:
- Contact the local VA hospital or clinic to determine if the Volunteer Transportation Network services are available in your area. Contact information for the desired VA hospital or clinic is available on the VA website or by calling 1-800-827-1000.
- If Volunteer Transportation Network services are available, then submit a from the DAVrides.org and a DAV representative will be in contact with you to confirm your reservation.
- If unable to use the online service, then call or email the designated DAV representative to reserve transportation.
Program Eligibility
The Volunteer Transportation Network service is available to ambulatory veterans of all ages, income levels, and backgrounds. In addition, the veteran must meet the following eligibility requirements:
Code of Conduct
Passengers are expected to follow established guidelines. Any passenger that refuses to comply with the guidelines will be denied transportation. These guidelines include:
Safety Guidelines
The safety of passengers and drivers are our top priorities. The DAV vehicles are not emergency vehicles, and the following guidelines must be followed:
Reservation Procedures
Our team is here to help as many veterans as possible get to their appointments safely and comfortably. Transportation service is guaranteed to all prospective passengers, and to reserve Volunteer Transportation Service, veterans or their case managers must following procedures:
Cancellation Procedures
If a veteran's transportation reservation needs to be cancelled, then contact the designated DAV representative as soon as possible to allow the seat to be made available for another veteran. The following procedures apply:
The Volunteer Transportation Network service is available to ambulatory veterans of all ages, income levels, and backgrounds. In addition, the veteran must meet the following eligibility requirements:
- Passengers must be a U.S. Military Veteran (we honor all branches of the military).
- Passengers must be ambulatory and able to enter and exit the vehicle without assistance, or have a caregiver to assist them.
- Passengers must have a scheduled non-emergency medical appointment with a VA hospital or clinic.
- Passengers who use the VTN will not be eligible to receive reimbursement for travel expenses.
Code of Conduct
Passengers are expected to follow established guidelines. Any passenger that refuses to comply with the guidelines will be denied transportation. These guidelines include:
- Passengers must be ambulatory with the ability to board and exit the vehicle without the driver's aid.
- Passengers may bring an ambulatory companion to ride in the vehicle with them (advance notice required).
- Passengers must wear seat belts in the vehicle.
- Passengers are not permitted to use foul language or distract the driver.
- Passengers may not ask the driver to make side trips to take care of personal business.
- Passengers are not permitted to smoke, consume alcohol, or use drugs while in the vehicle.
- Passengers are not permitted to bring weapons or any illegal substance into the vehicle.
- Passengers may only bring items that can fit in their lap or be stored under the their seat.
- Passengers must be dressed and ready to leave at their scheduled time.
Safety Guidelines
The safety of passengers and drivers are our top priorities. The DAV vehicles are not emergency vehicles, and the following guidelines must be followed:
- Drivers may refuse to transport passengers that appear to be too ill to ride in the vehicle.
- Drivers are not required to provide transportation to passengers that intoxicated, abusive (verbally or physically), or who poses a threat to anyone in the vehicle.
- Drivers will not wait for passengers that are not ready to leave at their scheduled time.
- Drivers are only allowed to stop the van for rest stops, emergencies, and to pickup or drop off passengers.
- Drivers must adhere to all traffic laws and regulations.
- Drivers will not provide medical assistance or advice.
- Drivers will have a communication system in place to contact emergency services, if necessary.
- Drivers will ensure the vehicle is in good working order and well-maintain while in-service.
Reservation Procedures
Our team is here to help as many veterans as possible get to their appointments safely and comfortably. Transportation service is guaranteed to all prospective passengers, and to reserve Volunteer Transportation Service, veterans or their case managers must following procedures:
- They must contact the designated DAV representative at their VA destination via the online reservation system, email or by phone to secure transportation.
- Reservations must be made 7-days in advance of the VA medical appointment.
- They must provide the passenger's name, contact information, appointment information, and any special instructions or accommodations required for safe travel.
- On the day of the scheduled pickup, passengers must be ready to leave at the scheduled pickup time.
- Drivers will notify the passenger of their arrival at the designated pickup location.
- If the passenger's schedule changes, then notify the designated DAV representative as soon as possible to seek accommodations.
- Lastly, curtesy is must. Be sure to thank the volunteer drivers, and the DAV representatives.
Cancellation Procedures
If a veteran's transportation reservation needs to be cancelled, then contact the designated DAV representative as soon as possible to allow the seat to be made available for another veteran. The following procedures apply:
- Cancellations must be made at least 24-hours in advance of the scheduled pickup.
- The passenger's name, contact information, and transportation reservation details must be provided.
MISSION STATEMENT
DAV established the Volunteer Transportation Network (VTN), a free non-medical transportation service, in collaboration with the Veteran Affairs (VA) Healthcare System nationally. The shuttle service helps to provide transportation to and from VA scheduled medical appointments for ambulatory veterans who have limited mobility, lack access to transportation, or cannot drive themselves. The service ensures that veterans have reliable and safe transportation to their medical appointments, helping to improve health outcomes in the veteran community.
Our VTN program is dedicated to providing safe, reliable, and compassionate transportation to individuals who require assistance getting to and from medical appointments. Our mission is to ensure that every client receives the highest level of care and attention, and their their transportation needs are met with the utmost professionalism and respect.
DAV strives to make a positive difference in the lives of veterans by providing timely and efficient transportation services that enable them to access medical care without the stress and worry of transportation. Our goal is to enhance their quality of life by providing a comfortable and reassuring experience that helps them to feel supported and cared for.
We believe that everyone deserves access to quality medical care, and that transportation should never be a barrier to getting the help they need. Through our our commitment to excellence and our unwavering dedication to U.S. military veterans of all branches, we aim to be a trusted partner in their healthcare journey, providing reliable transportation solutions that meet their unique needs and exceed their expectations.
PROGRAM GOALS
Ensure client satisfaction: The VTN program strives to ensure client satisfaction by providing excellent customer service, responding to feedback and concerns, and continually improving the quality of service. Client satisfaction is our top priority.
Provide safe and reliable transportation services: The primary goal of the VTN program is to ensure that veterans receive safe and reliable transportation to and from medical appointments. We achieve this goal by recruiting qualified volunteer drivers, maintaining a well-maintained fleet of vehicles, and adhering to all relevant safety regulations.
Improve access to healthcare: Anther important goal of the VTN program is to improve access to healthcare for veterans who face barriers. We achieve this by offering free on-demand transportation, working with insurance providers, and establishing partnerships with healthcare organizations.
Enhance the quality of life for veterans: Transportation can be a significant source of stress and anxiety for individuals who require medical care. By providing reliable transportation services, the VTN program helps to reduce stress and enhance the quality of life for veterans.
Increase efficiency and reduce costs: Finally, the VTN program aims to increase efficiency and reduce costs wherever possible. We achieve this goal by implementing efficient scheduling and dispatching systems, utilizing technology to track vehicles and drivers, and adopting cost-saving measures such as fuel-efficient vehicles.
DAV established the Volunteer Transportation Network (VTN), a free non-medical transportation service, in collaboration with the Veteran Affairs (VA) Healthcare System nationally. The shuttle service helps to provide transportation to and from VA scheduled medical appointments for ambulatory veterans who have limited mobility, lack access to transportation, or cannot drive themselves. The service ensures that veterans have reliable and safe transportation to their medical appointments, helping to improve health outcomes in the veteran community.
Our VTN program is dedicated to providing safe, reliable, and compassionate transportation to individuals who require assistance getting to and from medical appointments. Our mission is to ensure that every client receives the highest level of care and attention, and their their transportation needs are met with the utmost professionalism and respect.
DAV strives to make a positive difference in the lives of veterans by providing timely and efficient transportation services that enable them to access medical care without the stress and worry of transportation. Our goal is to enhance their quality of life by providing a comfortable and reassuring experience that helps them to feel supported and cared for.
We believe that everyone deserves access to quality medical care, and that transportation should never be a barrier to getting the help they need. Through our our commitment to excellence and our unwavering dedication to U.S. military veterans of all branches, we aim to be a trusted partner in their healthcare journey, providing reliable transportation solutions that meet their unique needs and exceed their expectations.
PROGRAM GOALS
Ensure client satisfaction: The VTN program strives to ensure client satisfaction by providing excellent customer service, responding to feedback and concerns, and continually improving the quality of service. Client satisfaction is our top priority.
Provide safe and reliable transportation services: The primary goal of the VTN program is to ensure that veterans receive safe and reliable transportation to and from medical appointments. We achieve this goal by recruiting qualified volunteer drivers, maintaining a well-maintained fleet of vehicles, and adhering to all relevant safety regulations.
Improve access to healthcare: Anther important goal of the VTN program is to improve access to healthcare for veterans who face barriers. We achieve this by offering free on-demand transportation, working with insurance providers, and establishing partnerships with healthcare organizations.
Enhance the quality of life for veterans: Transportation can be a significant source of stress and anxiety for individuals who require medical care. By providing reliable transportation services, the VTN program helps to reduce stress and enhance the quality of life for veterans.
Increase efficiency and reduce costs: Finally, the VTN program aims to increase efficiency and reduce costs wherever possible. We achieve this goal by implementing efficient scheduling and dispatching systems, utilizing technology to track vehicles and drivers, and adopting cost-saving measures such as fuel-efficient vehicles.
